…Shane Jones, owner of Ace, discovered that the best way to find employees who are truly customer-focused is to screen applicants over the phone early on and engage them in role playing. Jennifer Craig, Director of Operations for Ace Personnel explains, “A business like ours is centered on serving our customers. We found, over the course of time, the best way to find customer-friendly people was to put them in actual situations and role play over a telephone interview. We decided to cut to the chase early on rather than finding out they don’t fit in later.”